If you aren’t actively managing your reputation, you’re a step behind. Give all your guests a platform to share their experiences to cultivate a stronger, more positive reputation for your brand.
Create a potent first impression with thoughtful reputation management
What your guests experience is what they share. That’s why you need to keep your ear on the ground and ensure positive experiences for all by addressing complaints before it’s too late.
Automate Distribution
Reach your guests wherever they are to get the feedback you need. With automated distribution across platforms and channels, you can be at the right place at the right time, every time.
Set Up Alerts
Be notified about concerning experiences and dissatisfied sentiments by setting up the required rules. This allows you to take rapid action and ensure a positive resolution.
Implement Custom Metrics
In order to ensure that your guests’ have the experience you want, you need to go beyond the key metrics. Track factors that are pertinent to your hotel, to better understand how your guests feel.
Identify Key Drivers
What really matters to your guests? Hint: it might not be what you think! Our key driver question is designed to help you uncover which factors really impact guest satisfaction versus those that don’t so you can realign your priorities to what matters the most.
Apply Segmentation
Some correlations might be missed. Use segmentation analysis to spot links and find correlations between different factors and across touchpoints to better understand how you can improve guest satisfaction.
Get a Complete Overview
Don’t just look at details, view the complete picture with our unified dashboard. See highlights, spot trends, notice patterns, and more to ensure guest satisfaction that translates to a powerful reputation.
WANT TO IMPROVE YOUR ONLINE REPUTATION?
It’s important to go beyond delivering an exceptional experience. You need to ensure that prospective clients hear about it too, helping you build a reputation that accurately reflects the wonderful experience you’re providing.
When VPFW approached Sogolytics with their concern, we knew just how to help them.
By proactively encouraging clients to share their experiences, we were able to increase positive reviews by 600% and improve Google Review rating from 2.5 to 4.7 stars!
The first step to getting the answers you need is to ask the right questions. Our extensive bank of survey templates can help you get started with research for clients across all industries.
Select the template you need, add or modify questions, and share it with the right audience to get started right away.
Take a holistic approach with the complete Sogolytics product suite.
Nothing happens in isolation. That’s why we have created solutions that work in sync with each other, just like your experiences.
Our powerful suite of integrated solutions helps you identify correlations, spot blindspots, and deliver unmatched experiences, every time. You can start with feedback management with SogoSurvey, or take it to the next level by going to the very root of all experience with SogoEX to create a positive and empowering work environment for your people. Understand and elevate guest experiences with SogoCX, and listen to what your guests are saying and take rapid action with SogoConnect.
With powerful integrations that help you unveil the complete picture, Sogolytics has your back!
