Our intuitive platform empowers you to create and share surveys with just a few clicks. As the responses pour in, real-time reports stuffed with advanced analytics will provide instant insights.
Design
Our survey software makes it easy to get started with a customizable survey template, or design the perfect survey from scratch with the help of exceptional features.
Distribution
Multi-channel distribution helps you reach every member of your audience, wherever or whenever works best.
Analytics
Our online survey platform helps you take a deep-dive into responses to understand what the feedback really means.
Data Management
All your data remains secure yet easily manageable with our survey platform’s advanced data management.
Turn real-time feedback
into instant insights
Your customer just made a purchase – but are they satisfied with their experience? Invite fresh feedback with an automated SMS invitation to a beautifully branded survey. As soon as they respond, find out whether they’re good to go – or if follow-up is required to resolve any issues. Real engagement in real time.
More than an online survey tool – a comprehensive solution
Integrate your tools and workflows
Prioritize data privacy and security
Industry-leading 24x7 support
Sogolytics’s leading online survey platform helps you get better insights to make more strategic decisions
Engage
Reduce survey abandonment with intuitive survey designs and features that engage participants.
Impress
Use White Label Surveys to reflect your brand identity and leave a lasting impression on your customers.
Connect
Send personalized follow-up messages to your customers to strengthen your bond.
Remind
Increase engagement by sending automatic reminders to non-participants who forget to respond.
Coordinate
Keep the entire team updated on what your participants are saying with sharable live report URLs.
Analyze
Dissect responses with custom filters to uncover response trends and patterns using our survey software’s leading analytics.
What are online survey tools?
With an online survey tool, you can capture important customer, employee, or other constituent feedback through the deployment of carefully crafted surveys. You can then use this online survey tool to analyze and dissect the collected data, generate reports, and gain insight into the hidden factors that impact your business or organization. Survey tools reveal what’s really on the mind of customers and employees, so that you can make proactive, strategic decisions before their concerns grow into serious problems. Learn more about why your organization needs a powerful online survey tool to help you succeed.
Create a simpler online survey experience for both yourself and your respondents.
Increase participation with surveys that are easily shareable and accessible, allow respondents to “save and continue later,” and come with scheduled reminders and “thank you” messages.
Choose from a treasure trove of customizable survey templates and dozens of question types to design the perfect survey.
Schedule delivery through automated distribution or send any time through email, social media, shareable link, website pop-up, QR code, and more.
Use real-time reporting to monitor the results as soon as the surveys are completed, allowing you to act quickly on fresh data insights.
While a survey tool can deliver great insights, managing customer experience requires the ability to bring together data from multiple elements of the customer journey. A comprehensive dashboard, customer journey mapping, and analytics that incorporate both operational and perception data from across the customer experience are a few hallmarks of customer experience management platforms.
A flexible CX software solution should enable you to track the metrics that matter most to your organization’s goals. If you’re focused on loyalty, Net Promoter Score (NPS) should be a top priority. Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) are two additional cross-industry CX metrics that deliver insights into the customer experience at key stages of the customer journey.
Customer Experience (CX) is a customer’s perception of your brand across all interactions they’ve had with you, and CX software works to measure and track changes in these perceptions. Customer Relationship Management (CRM) is the practice of building stronger relationships with prospects and clients by centralizing all relevant data. Integrations between CRMs and CX software – like Salesforce and Sogolytics – deliver powerful insights to engage and retain clients and inspire brand ambassadors.
It’s a common misconception that only large enterprises need to worry about customer experience management. After all, if you just have a few customers, you should already know what they think, right? In reality, while personal relationships offer a strong foundation on which to build your business, customer experience management software offer a more sustainable way to expand your capacity while keeping you connected with your customers every step of the way. Who wants better client connections, improved retention, and expanded business growth? Everyone!
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right for you?
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