Retain your MVPs –

your employees

The pandemic has changed employee expectations across industries, especially within the hospitality industry. As a result, the hospitality industry (which has always seen a high turnover rate) has also been facing staffing shortages.
The pre-pandemic offers are no longer as attractive, making it difficult for hotels to attract and retain top talent. This high turnover rate is immediately reflected in the guest experience as new hires take time to get up to speed in delivering the highest quality experience. Moreover, the lack of top talent often means that new staff doesn’t have the experience required to deliver exceptional experiences and must instead go through extensive training to cater to guests efficiently. In the short run, this impacts the quality of guest experience delivered, can lead to higher dissatisfaction rates and even affect guest loyalty over time, weakening the bond hospitality companies have built with their guests over the years.

The first step to improving employee retention is to actually understand the employee experience. Are your employees happy? Do they feel valued at your company? With SogoEX, you can identify engagement drivers, spot concerns, and address experience gaps.
Once you identify the factors impacting their overall experience, you need to offer benefits your employees truly value. Don’t be afraid of trying something new! For example, for some, the best employee engagement value might be delivered with additional vacation leave, whereas for others flexible work hours might be a better option. To best understand what you need to address, simply reach out to your employees and design their benefits along with them!
In an industry already dealing with shortages, it’s imperative to do everything you can to retain your top hires. So, instead of simply matching your competition, go the extra mile for your people just as they will for your guests.

Sogolytics offers an extensive suite of experience management solutions. While SogoEX allows you to drill down on the employee experience, SogoCX gives you a better perspective of the guest experience.
Both are powerful platforms that empower you to see the overall picture while also diving into the nuances that impact every experience across key touchpoints. Moreover, our platforms are equipped with extensive integrations to ensure that they easily and seamlessly work with your digital ecosystem. This allows you to access their insights across platforms, be notified of changing trends over time, and see the impact of different factors on various key metrics.

Sogolytics is one of the most powerful and comprehensive experience management solutions in the market. But we are more than that. When you choose Sogolytics, you are choosing a platform that is invested in your success.
We believe in helping our clients beyond just a cutting-edge platform. That’s why we also boast the industry’s leading customer support team. We are on call 24x7 to help you with your concerns, whether it is brainstorming your latest project, designing an effective survey, or even creating the perfect analytics report. Simply reach out to us via chat, email, or even call, and we’ll have your back.