Unlock the AI advantage and do more for more clients with Sogolytics!
Create unforgettable experiences
When you’re tuned into how your guests feel, you can curate personalized experiences that speak volumes.
Trigger Surveys
Capture guest feedback at the right times by setting up quick surveys that are triggered after key interactions.
Key Driver Analytics
Identify your key strengths and weaknesses that really impact your guests’ satisfaction, aiding you in realigning your priorities based on what matters the most to your guests.
Powerful Segmentation
Spot correlations that you might’ve otherwise missed to ensure you deliver experiences that meet the expectations of your varied guests.
Filter and Share
View and compare data across locations and teams. Share the data with managers and everyone who needs to be in the know, ensuring they only see data that pertains to them.
Real-Time Insights
How do your guests feel? See real-time updates and be alerted to negative interactions. This ensures rapid action to mitigate guest dissatisfaction.
CX Dashboard
See trends and patterns across key metrics and touchpoints with the unified CX dashboard to identify factors influencing guest experiences.
WANT TO IMPROVE GUEST SATISFACTION?
Image Tours specializes in providing exceptional guided tours across Europe, and they rely heavily on customer feedback to continue delivering exceptional experiences. However, their traditional client surveys were paper-based and inefficient, leading to difficulty making sense of the data.
With Sogolytics, they found a company that was just as invested in their success as they were. “[Sogo] feels like a company with people who are willing to work with me to make it happen”, said Rachel Najar.
By working with Sogolytics to achieve their goals, Image Tours doubled their feedback rate, increased repeat booking, and also improved their customer satisfaction rate.
The first step to getting the answers you need is to ask the right questions. Our extensive bank of survey templates can help you get started with research for clients across all industries.
Select the template you need, add or modify questions, and share it with the right audience to get started right away.
Take a holistic approach with the complete Sogolytics product suite.
Hear the voice of your customers and create experiences your guests can’t stop talking about with SogoCX.
We help you go beyond feedback by reading between the lines to understand what your customers are really saying, empowering you to deliver meaningful unmatched experiences, every time.
