FROM MEASURING
TO IMPROVING:

What’s one thing every patient experience strategy should have, but few actually do?

Simple: A clear, comprehensive understanding of what your patients need!

Patient experience is now broadly recognized as a core measure of healthcare quality and patient-centered culture. But, in a race for improvement, many providers fall for trends that ultimately don’t result in the kind of consistent outcomes and data that providers actually need.

Join us for “Do you know what your patients want? Or how to understand key drivers of your patients’ experience?" webinar to learn how to reflect on the patient experience you are creating and optimize your efforts.

We’ll explore how to determine the most important features—or key drivers—of your patient experience and how it can help you to enable real-time service recovery, optimize patient engagement, and boost their satisfaction and loyalty.