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        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

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        Step up with our advanced survey solution.
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        15 Must-Know Features to Boost Survey Response Rates Build Custom Reports in Minutes – Live Training Bank of Ready-to-Launch Survey Templates

        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoCX

        Related Resources

        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoEX

        Related Resources

        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
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        • Employee Experience Overview
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        01Human Resources 02Market Research 03Risk Assessment 04Legal & Compliance
        05Customer Service 06Consulting 07Event Planning 08Resident Satisfaction
        Case Study
        T3 Expo + Sogolytics
        Read more

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        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive
        Case Study
        VPFW + Sogolytics
        Read more

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        On-Demand Webinar Library Survey Template Bank
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        • K12
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        • Non-Profit
        • Technology
        • B2C
        • Retail
        • Airlines
        • Automotive
        • Manufacturing
    •  
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        Our top-tier certifications and practices ensure your data privacy and security every step of the way.

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        Professionally designed questionnaires for a wide range of projects allow you to go live in no time.

    •  
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        Project type 01Project Basics 02CX Project 03EX Project 04SogoConnect 05Assessments 06Polls
        topic 01Integrations & API 02Billing 03Question Types 04Distribution Methods 05Project Analysis 06Security 07FAQs View All topics
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        01Survey Design 02Survey Distribution 03Survey Reports & Data 04Take a Tour
        Welcome
        to sogolytics

        Related Resources

        Create Your First Survey Project Getting Started With Sogolytics – Live Training How to Boost Survey Response Rates – Live Training
        Training

        Whether you’re a design pro, research expert, or newbie to the wide world of surveys, feedback, and experience management, our team is ready to help! Watch and learn or join a live training.

        01Getting started with sogolytics 02Boost survey response rates 03Build custom reports in minutes 04Assessments: a total overview 05Best practices: design 06A deeper dive: advanced options 07What’s New?
        Welcome
        to sogolytics

        Related Resources

        Create Your First Survey Project Common Survey Design Pitfalls (And How to Avoid Them!) Better Reports: Put Omni to Work For You!
        Webinars

        From thought leadership to feedback and experience management best practices, our webinars deliver insights to move you forward. Join us live or check out our on-demand library.

        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
        Welcome
        to sogolytics

        Related Resources

        Join Us: SogoX Business Leadership Forum #FavoriteThings: A Recap of 2023’s Favorite Features
        Customer Stories

        Our favorite stories are those our clients tell us about how we’ve helped them to make better decisions and provide better experiences for their most important stakeholders.

        Most popular 01Archbright 02Virginia Physicians for women 03Trumbull county educational center 04All in credit union 05PD self View All
        Welcome
        to sogolytics

        Related Resources

        Join Us: SogoX Business Leadership Forum Live and On-Demand Trainings
        Survey Templates

        Looking for inspiration? Our survey template bank comes fully loaded with a wide range of ready-to-use questionnaires to get you started! Customize, polish, and publish!

        Most popular 01Customer Satisfaction Survey 02Employee Engagement Survey 03Product Evaluation Survey 04Work-Life Balance Survey 05Training Evaluation Form View All
        Welcome
        to sogolytics

        Related Resources

        How to Use Surveys From the Template Bank Live and On-Demand Trainings
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  • Products
    •  
        • Online Survey Tool (DIY)
        • Enterprise Feedback
        • Customer Experience
        • Employee Experience

          Security Automation & Integration Managed Services

        Create professional-looking surveys in minutes with our easy-to-use online survey maker. Enjoy plenty of advanced design, distribution, and analytics options to get the answers you need.

        Explore SogoSurvey
        Check out our easy-to-use online survey tool.
        Survey Design
        Build faster with intuitive survey creation options.
        Survey Distribution
        Publish, track delivery, and collect answers.
        Survey Participation
        Engage your audience to boost response rates.
        Reporting
        Turn results into reports you can share in minutes.
        Data Management
        Control your data in the format of your choice.
        All Features
        Explore our toolbox of powerful features.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoSURVEY

        Related Resources

        Create your First Survey Project Getting Started With Sogolytics – Live Training Bank of Ready-to-Launch Survey Templates

        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

        Explore SogoCore
        Step up with our advanced survey solution.
        Take a Tour
        Our all-in-one platform simplifies project flows.
        Mobile App
        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
        Simplify workflows with quick forms and alerts.
        Assessment
        From quizzes to audits, scores deliver more.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoCORE

        Related Resources

        15 Must-Know Features to Boost Survey Response Rates Build Custom Reports in Minutes – Live Training Bank of Ready-to-Launch Survey Templates

        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoCX

        Related Resources

        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoEX

        Related Resources

        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
      • Online Survey Tool (DIY)
        • Online Survey Tool (DIY)
        • Survey Design
        • Survey Distribution
        • Survey Participation
        • Reporting
        • Data Management
        • All Features
      • Enterprise Feedback
        • Enterprise Feedback
        • Take a Tour
        • Mobile App
        • Poll Maker
        • Form Builder
        • Assessment
      • Customer Experience
        • Customer Experience Overview
        • Omnichannel Experience
        • Voice of Customer
        • Customer Analytics
        • Ticketing
        • Customer Journey
        • Alerts and Action
        • Net Promoter Score (NPS)
      • Employee Experience
        • Employee Experience Overview
        • Employee Engagement
        • Employee Pulse
        • HR Analytics
      • Help Desk Ticketing
        • Help Desk Ticketing
        • Features
        • Closing the Loop
        • Use Cases
    •  
      • Security
      • Automation and Integration 
      • Managed Services
      • Survey Templates
  • Solutions
    • Solutions By Function
        • Function
        • Industry

          Security Automation & Integration Managed Services
        Solutions
        By Function

        With a powerful platform designed to simplify feedback collection and improve insights, it’s no surprise that our community of users includes a wide range of roles and responsibilities. Need to make better decisions? There’s a good chance we can help.

        01Human Resources 02Market Research 03Risk Assessment 04Legal & Compliance
        05Customer Service 06Consulting 07Event Planning 08Resident Satisfaction
        Case Study
        T3 Expo + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
        Solutions
        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive
        Case Study
        VPFW + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
      • HR
      • Customer Service
      • Market Research
      • Consulting
      • Risk Assessment
      • Event Planning
      • Legal and Compliance
      • Resident Satisfaction
    • Solutions By Industry
        • Credit Union
        • Financial Services
        • Healthcare
        • Government
        • Travel & Hospitality
        • K12
        • Higher Education
        • B2B
        • Non-Profit
        • Technology
        • B2C
        • Retail
        • Airlines
        • Automotive
        • Manufacturing
    •  
      • Security

        Our top-tier certifications and practices ensure your data privacy and security every step of the way.

      • Automation and Integration 
      • Managed Services
      • Survey Templates

        Professionally designed questionnaires for a wide range of projects allow you to go live in no time.

    •  
      • Customized Success

        Our powerful, flexible solutions serve clients across industries and around the world. Their success is our success.

      • See Case Studies
  • Pricing
  • Customers
  • Company
  • Resources
    •  
        • User Guide
        • Video Library
        • Training
        • Webinars
        • Customer Stories
        • Survey Templates

          Blog Latest Releases
        User Guide

        From how-to to best practices, we’re here for you! Follow along with step-by-step instructions, check out helpful videos, and then dive into the platform and put your learning to work.

        Project type 01Project Basics 02CX Project 03EX Project 04SogoConnect 05Assessments 06Polls
        topic 01Integrations & API 02Billing 03Question Types 04Distribution Methods 05Project Analysis 06Security 07FAQs View All topics
        Welcome
        to sogolytics

        Related Resources

        Create Your First Survey Project Getting Started With Sogolytics – Live Training How to Boost Survey Response Rates – Live Training
        Video Library

        Just as we’re always updating our products, we’re always updating our video resources that help to guide you! Start with the full tour or explore as you go with step-by-step tutorials.

        01Survey Design 02Survey Distribution 03Survey Reports & Data 04Take a Tour
        Welcome
        to sogolytics

        Related Resources

        Create Your First Survey Project Getting Started With Sogolytics – Live Training How to Boost Survey Response Rates – Live Training
        Training

        Whether you’re a design pro, research expert, or newbie to the wide world of surveys, feedback, and experience management, our team is ready to help! Watch and learn or join a live training.

        01Getting started with sogolytics 02Boost survey response rates 03Build custom reports in minutes 04Assessments: a total overview 05Best practices: design 06A deeper dive: advanced options 07What’s New?
        Welcome
        to sogolytics

        Related Resources

        Create Your First Survey Project Common Survey Design Pitfalls (And How to Avoid Them!) Better Reports: Put Omni to Work For You!
        Webinars

        From thought leadership to feedback and experience management best practices, our webinars deliver insights to move you forward. Join us live or check out our on-demand library.

        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
        Welcome
        to sogolytics

        Related Resources

        Join Us: SogoX Business Leadership Forum #FavoriteThings: A Recap of 2023’s Favorite Features
        Customer Stories

        Our favorite stories are those our clients tell us about how we’ve helped them to make better decisions and provide better experiences for their most important stakeholders.

        Most popular 01Archbright 02Virginia Physicians for women 03Trumbull county educational center 04All in credit union 05PD self View All
        Welcome
        to sogolytics

        Related Resources

        Join Us: SogoX Business Leadership Forum Live and On-Demand Trainings
        Survey Templates

        Looking for inspiration? Our survey template bank comes fully loaded with a wide range of ready-to-use questionnaires to get you started! Customize, polish, and publish!

        Most popular 01Customer Satisfaction Survey 02Employee Engagement Survey 03Product Evaluation Survey 04Work-Life Balance Survey 05Training Evaluation Form View All
        Welcome
        to sogolytics

        Related Resources

        How to Use Surveys From the Template Bank Live and On-Demand Trainings
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Last updated on: Sep 06, 2024

Better Experiences for Everyone: Prioritizing Member Experience

by Melissa Krut

Estimated Reading Time : 2 mins

Wondering how Sogolytics supports folks in credit unions? Thought you’d never ask. 😉

Ask our customers!

Of course, you can always ask our current customers, and we’re happy to share their feedback with you right up front.

  • Check out a few client stories here and click the quote below to dive into the case study of a client focused on improving member experience.

credit union member experience

Ask about our platform!

If you ask us, you’ll soon learn that we’re super proud of our member experience platform. It’s a powerful, flexible solution that allows credit union leaders to get the data they need to make better decisions and power better member (and employee!) experiences.

  • If you’d like to start with our credit union solutions, jump right in!

Ask about our expertise!

On the other hand, we also offer advisory services for our clients, from providing thought leadership and best practices to tech tips and how-to advice.

  • For example, you might be interested in our study of how digital transformation can help credit unions thrive. Click the image below to explore.

credit union digital transformation SogoStudy

Ask about our people!

Something else you might like to know is that we also provide plenty of support, ranging from how-to technical support to strategic account management. We also offer fully managed projects.  This service helps organizations to collect candid feedback from employees while maintaining strict confidentiality and anonymity of individual responses.

  • Learn more about managed projects here and click the quote below to read the story of how we were able to help one team transform their offering.

credit union member experience quote

Experience better experience management

Supporting the credit unions that support our communities is a core focus area for us, and we invite you to explore a few of the challenges we’re helping credit union leaders address.

  • Improve member experience at every touchpoint
  • Boost employee engagement to energize your most powerful advocates
  • Prioritize your online reputation to power up growth

From case studies to reports and from templates to best practices, we have plenty to share, but the best way to learn more about how our team can help yours is with a quick consultation. Nothing to lose, plenty to gain — make today the day you start improving experiences for everyone!

Ready to build better?
You’ve come to the right place! Spend 15 minutes with us and we’ll show you why.
Request a Demo
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