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Showing results for : Customer experience
Customer Experience
Customer Experience Culture: The Secret Weapon of High-Performing Companies
If you had to pick just one, what's the single factor most likely to drive your business succes...
Ruma Malia
September 16, 2024 | 8 MIN READ
Customer Experience
Buyer Journey vs. Customer Journey: Key Differences and Why They Matter
Let's face it: Your prospective customers don't just wake up one day and suddenly decide to buy...
Kashyap Vyas
September 11, 2024 | 14 MIN READ
Customer Experience
25 Inspiring Customer Experience Quotes to Elevate Your CX Strategy
Customer Experience is the new business battleground. As a digital-first lifestyle offers hyper...
Ruma Malia
September 15, 2024 | 8 MIN READ
Customer Experience
The Ultimate Guide to NPS: Everything You Need to Know
As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....
Ruma Malia
September 11, 2024 | 14 MIN READ
Customer Experience
Sustainability: The CX Frontier That You Need to Win Now
If you are a Gen Z-focused business, you already know that customer experience is the heart of ...
Ruma Malia
September 11, 2024 | 8 MIN READ
Best Practices
Customer Experience
Professional Development
Why Over-Apologizing Is Bad For CX (And What to Fix Instead)
When results came in from the annual customer survey, Richard was shocked. What could be offens...
Ruma Malia
May 21, 2024 | 6 MIN READ
Customer Experience
Employee Engagement
Professional Development
Critical Thinking: The Skill Gap That’s Hurting CX
For years, Ben's company enjoyed high customer retention. His team regularly received feedback ...
Ruma Malia
April 25, 2024 | 5 MIN READ
Customer Experience
Technology
CX in 2024: 10 Ways AI Will Make a Difference
With or without AI, customer experience decides whether your brand has "loyalty power" or will ...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Consulting
Customer Experience
4 Reasons Why Clients Want You to Drive Project Management
Project management consultant Joe was in for a pleasant surprise. Although they'd recently be...
Ruma Malia
April 1, 2024 | 5 MIN READ
Best Practices
Customer Experience
How to Lose a Client in 10 Days: A Project Manager’s Guide
Ambar was the most diligent project manager at an IT consultancy... until her company deployed ...
Ruma Malia
March 31, 2024 | 6 MIN READ
